Privacy Policy

1.Introduction

tl111 ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access https://tl111.app ("the Platform"). This Privacy Policy describes in detail how we collect, use, store, share, and safeguard your personal information when you register, deposit, play, or otherwise interact with tl111.

This Policy forms part of our Terms and Conditions. By using tl111, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform immediately.

2.Information We Collect

tl111 collects personal data through several channels. The categories of data we process are outlined below, grouped by how they are obtained:

Information You Provide Directly

• Registration details: full name, date of birth, email address, phone number, and chosen username and password.
• KYC identity verification documents: National Identity Card (NID), passport, driving licence, and address proof such as a utility bill or bank statement.
• Financial information: deposit and withdrawal records, payment method details (such as your bKash or Nagad mobile wallet number), and transaction history.
• Support communications: messages, emails, and chat logs submitted to our customer support team.

Information Collected Automatically

• Device and browser data: IP address, browser type, operating system, device identifiers, and screen resolution.
• Usage data: pages visited, time spent on the Platform, bet history, game sessions, click patterns, and referral source.
• Cookies and similar tracking technologies as described in the Cookies section of this Policy.

3.How We Use Your Data

tl111 processes personal data only for legitimate, clearly defined purposes. The table below summarises our primary data-use cases:

4.How We Share Your Data

tl111 does not sell, rent, or trade your personal data. We may share specific data with trusted third parties only where strictly necessary to deliver our services or to comply with applicable legal obligations. The categories of recipients are:

• Payment processing partners — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — who need your transaction details to process deposits and withdrawals on your behalf.
• Identity verification and KYC service providers who assist us in confirming user identities and detecting fraudulent registrations.
• Game software providers — such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — who operate the games hosted on tl111 and may receive pseudonymous session data for game integrity purposes.
• Regulatory and law enforcement authorities, where we are legally compelled to disclose user data as part of an investigation, court order, or statutory reporting obligation.
• Professional advisors including legal counsel, auditors, and insurers, strictly on a need-to-know basis and subject to confidentiality obligations.

5.Cookies & Tracking Technologies

tl111 uses cookies and similar technologies (such as web beacons and local storage) to operate the Platform effectively, remember your preferences, and analyse usage patterns. Cookies are small text files placed on your device when you visit tl111.

Types of Cookies We Use

• Strictly necessary cookies — required for the Platform to function. They enable login sessions, shopping cart functionality, and security features. These cannot be disabled.
• Performance and analytics cookies — collect anonymised information about how visitors use the Platform (e.g. which pages are visited most often) to help us improve the user experience.
• Functional cookies — remember your preferences such as language setting, display options, and last-visited game categories to personalise your tl111 experience.

Managing Your Cookie Preferences

• You can control or delete cookies through your browser settings at any time. Most browsers allow you to block or restrict cookies. Note that disabling strictly necessary cookies may impact your ability to log in or use certain Platform features.
• tl111 does not use cookies for targeted advertising or to build third-party marketing profiles of our users.
• For more information on managing cookies, visit your browser's help documentation or consult a reputable consumer privacy resource.

6.Data Retention

tl111 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are:

• Account data (registration details, KYC documents) — retained for the lifetime of your active account and for a minimum of 5 years following account closure, in line with anti-money-laundering obligations.
• Financial transaction records — retained for a minimum of 7 years to comply with financial record-keeping regulations.
• Support communications — retained for 3 years from the date of the last interaction, to assist with dispute resolution and service improvement.
• Technical and usage logs — retained for up to 12 months for security monitoring and fraud detection purposes, after which they are anonymised or deleted.

7.Your Data Rights

As a tl111 user, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within 30 days (Bangladesh Standard Time, UTC+6):

• Right of access — You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification — You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure — You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing — You may ask us to pause processing of your data while a dispute or accuracy question is being resolved.
• Right to withdraw consent — Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

8.Data Security Measures

tl111 takes the security of your personal data seriously. We have implemented a range of technical and organisational safeguards designed to protect your data against unauthorised access, loss, alteration, or disclosure:

Technical Safeguards

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• Encrypted storage for sensitive data fields including passwords (hashed), financial records, and KYC documents.
• Access controls and role-based permissions so that only authorised staff can access user personal data, strictly on a need-to-know basis.

Incident Response

In the event of a data breach that is likely to result in a risk to your rights or freedoms, tl111 will notify affected users without undue delay. We maintain a documented incident response plan and conduct regular security reviews to minimise vulnerability exposure across the Platform.

9.Children's Privacy

tl111 is strictly an adults-only platform. Our minimum age requirement is 21 years. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe your child has provided personal data to tl111, please contact us immediately at [email protected] so that we can take appropriate action to delete that data.

• We verify the age of all registering users through our KYC process. Any account found to have been created by a person under 21 will be immediately suspended and all associated funds will be handled in accordance with our Terms and Conditions.
• tl111 uses age verification tools and manual KYC review to prevent underage gambling. If you suspect someone under 21 is attempting to access our Platform, please report it to [email protected].
• Parental control software is strongly recommended for households where minors may have access to internet-enabled devices. tl111 supports responsible access to online platforms.
• tl111 does not direct any marketing, promotional content, or game recommendations towards individuals under 21 years of age.
• Any data inadvertently collected from a user later found to be under 21 will be permanently deleted from our systems upon discovery.
• For guidance on protecting children online, we encourage parents and guardians to consult reputable internet safety resources available in Bangladesh.

10.Changes to This Privacy Policy

tl111 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered users via the email address on their account, or by displaying a prominent notice on the Platform. The "Last Updated" date at the top of this page will reflect the most recent revision.

Your continued use of tl111 following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11.Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal data tl111 holds about you, please reach out to our Data Support team. We are available 24/7 and aim to resolve all privacy-related enquiries promptly.

• Email: [email protected]
• Response time: within 24 hours (Bangladesh Standard Time, UTC+6)
• For account-related data requests, please include your registered username and a brief description of your request to help us assist you efficiently.

12.Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with applicable laws. Any disputes arising from or related to this Policy that cannot be resolved informally shall be subject to the dispute resolution process set out in our Terms and Conditions.

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. This Policy constitutes the entire agreement between you and tl111 with respect to the privacy and processing of your personal data.

13.Third-Party Links

tl111 does not contain links to external third-party websites. All navigation and content on this Platform remains within the tl111 ecosystem. This Privacy Policy applies solely to data collected and processed by tl111 directly.

Payment partners such as bKash, Nagad, and Rocket have their own privacy policies governing how they handle data transmitted to them during payment processing. tl111 is not responsible for the privacy practices of these independent service providers. We encourage you to review their respective privacy policies before using their services.